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IBMSupportAssistant

IBMSupportAssistant

IBMSupportAssistant

IBMSupportAssistant

1

Any system with an IBM Support Assistant agent installed can run the collection scripts specified by an authorized workbench user .

任何安装了 IBMSupportAssistant 代理的系统都可以运行授权工作台用户指定的收集脚本。

2

Each system on which you wish to perform remote data collection will require an IBM Support Assistant agent .

您希望在其上执行远程数据收集的每个系统都需要一个 IBMSupportAssistant 代理。

3

Each remote system should have an IBM Support Assistant agent running to which the workbench will communicate .

每个远程系统都应该运行一个 IBMSupportAssistant 代理，工作台将与这个代理通信。

4

IBM Support Assistant prompts you for a case name and an optional description .

IBMSupportAssistant 会提示输入案例名称和可选描述。

5

There are times when you might need to gather data from a system that has no IBM Support Assistant agent installed on it.

有时候您可能需要从没有安装 IBMSupportAssistant 代理的系统收集数据。

6

The new Collect Data page helps you navigate intuitively through the various data collection options available in IBM Support Assistant.

新的 CollectData 页面有助于您在 IBMSupportAssistant 中的可用数据收集选项之间进行直观导航。

7

A typical IBM Support Assistant deployment in a customer environment is shown in Figure 2 .

客户环境中的典型 IBMSupportAssistant 部署如图 2 所示。

9

To start , the IBM Support Assistant can be used to find information from key resources both within and outside of IBM .

首先，IBMSupportAssistant 可以用于从 IBM 内部和外部的关键资源查找信息。

10

The availability and number of data collection problem types vary with each IBM Support Assistant product plug-in .

数据收集问题类型的可用性和数量根据每个 IBMSupportAssistant 产品插件不同而有所变化。

13

If you require the ability to perform data collection and other tasks remotely , you can set up the IBM Support Assistant's remote agents .

如果您需要能够远程执行数据收集和其他任务，则可以安装 IBMSupportAssistant 的远程代理。

14

The IBM Support Assistant is a special tool you can download for free and install on a workstation in your environment.

IBMSupportAssistant 是一个特殊工具，您可以免费地下载并将其安装到您的工作站中。

15

16

You can use another part of the IBM Support Assistant (such as the Search interface ) as the collector runs in the background .

可以使用 IBMSupportAssistant 的其他部分（如搜索界面）作为在后台运行的收集器。

17

The first time you start IBM Support Assistant, the welcome screen will present a warning box indicating no product plug-ins were found .

首次启动 IBMSupportAssistant 时，会显示一个警告框，指示未找到任何产品插件。

18

The welcome page (Figure 1 ) is the starting point for all activities in the IBM Support Assistant workbench .

欢迎页（图 1 ）是 IBMSupportAssistant 工作台中所有活动的起点。

19

Follow the instructions for how to install and run tools for the IBM Support Assistant to install the client .

按照如何安装和运行 IBMSupportAssistant 的工具的指导安装客户端。

20

You can also create a custom symptom catalog using the Symptom Editor tool (also available for download via the IBM Support Assistant).

还可以使用 SymptomEditor 工具（也通过 IBMSupportAssistant 提供下载）创建自定义症状目录。

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