结案率
- 网络FCR; rate of case settlement; Closing Ratio
结案率结案率
FCR
首次通话结案率(FCR)是成功的客户体验的重要因素。然而，这也取决于怎样定义首次通话结案率。
rate of case settlement
西北大学-... ... 结案 settle a lawsuit,wind up a case 结案率 rate of case settlement 结构工资制 structural wage system ...
Closing Ratio
车险的精算管理.ppt_会议交流_保险精算... ... Number of new advised 新增案件数量 Closing Ratio 结案率 CWP 无赔付的结案 ...