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情绪劳动

网络emotional labor; Emotional Labour; emotion labour

情绪劳动

情绪劳动

情绪劳动

emotional labor

情绪劳动(EMOTIONAL LABOR)阅读┊ 评论 ┊ 收藏 ┊转载 ┊ 喜欢 ▼ ┊打印┊举报秋虫写雨 Qing 微博相关博文精彩图文

Emotional Labour

南韩最近一项调查发现，各行各业中以空中服务员受情绪劳动（Emotional Labour）困... 新西兰禁以肛门做BB名字

emotion labour

情绪劳动（emotion labour）的概念最早由Hochschild于1979年提出[1]。Morris 和Feldman(1996)把情绪劳动定义为“员工必须 …

otni aoElmbLoar

但是，大多数工作还需要付出情绪劳动（otni aoElmbLoar），也就是在人际交往过程中员工表现出令组织满意的情绪。 2．情 …

1

Emotional labor plays a significant influence on the front tie customer service staff .

情绪劳动对服务型组织中的一线客服员工有着重要的影响作用。

2

In recent year, emotional labor has been a focused topic of organization behavior area .

近年来情绪劳动一直是组织行为学的热点研究领域。

5

Previous theoretical work on emotional labor suggests a negative relationship between emotional labor and job satisfaction .

以前的研究工作表明情绪劳动和工作满意度之间存在着消极的关系。

6

The different dimensions of the emotional labor have different degree ' s effect on different dimensions of stress reaction.

情绪劳动各维度对压力反应各维度具有不同程度的预测作用。

9

With the service-type society comes, increasingly importance has been attached to emotional labor .

随着服务型社会的崛起，情绪劳动愈益受到更多的重视。

10

Adelmann (1989) found mixed support for Hochschild's alienation hypothesis about the consequences of performing emotional labor .

阿德尔曼的研究对于霍施尔德的关于进行情绪劳动结果的疏远假说分别给出了不同的结论。

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Instead . We contend that key dimension of emotional labor that is negative associated with job satisfaction is emotional dissonance.

反而，我们主张在情绪劳动中对工作满意度起消极作用的关键因素是情感不和谐。

13

In the study , emotion labor included expression of positive emotion and suppression of negative emotion .

在本研究中，情绪劳动有「正向情绪表达」与「负向情绪克制」两种内涵。

14

The primary criterion for inclusion as a job requiring high emotional labor was frequency of contact with the public .

评断某一工种是否需要情绪劳动的主要标准是其和大众联系的频率。

16

In fact , Wharton (1993 ) found that high emotional labor was positively related to job satisfaction .

实际上，霍顿（1993 ）发现情绪劳动和工作满意度存在着肯定的关系。

17

emotional labor management ; nurse burnout; emotional exhaustion;

护士工作倦怠；情绪劳动管理；情感衰竭；

18

Low-managers; Emotional Labor ; Job performance; Empirical Study;

基层管理者；情绪劳动；工作绩效；实证研究；

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Jobs involving emotional labor are defined as those that:

有情绪劳动需求的职业一般有如下特点：

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